Job Openings

BANQUET MANAGER (FULL-TIME)

Responsible for managing all front of house operations for The Community House including managing events and the ordering/inventory of all front of house beverage, linens and other necessary items.

Responsibility

• Responsible for the orientation and training of all Banquet Servers and Bartenders on banquet and catering procedures, proper dress, attitude, ability, and customer service.
• Schedules staff and prepares flight plan in accordance with function needs.
• Monitors and critiques food and banquet functions.
• Advises the Hospitality Manager of any unusual requests.
• Executes all Banquet and Catering functions which includes:
• Supervising department staff daily and for all special events.
• Checking contracts for accurate quantity, location, type of food, confirmation of time.
• Following up on any and all changes or directions.
• Assuring that all equipment is assembled and in working order.
• Supervises all bar service/maintenance which includes:
• Monitoring inventory and staffing bar with bartenders.
• Securing cost out of cash bar.
• Maintaining bar security and cleanliness.
• Ordering beer, wine and other alcohol and bar staples such as stirrers, beverage napkins, plastic ware, etc., as needed with the approval of the Hospitality Manager
• Supervising servers, bartenders and all other front of house staff
• Monitoring bar/inventory with servers
• Presents thorough and complete billings, which list the information below, for each event to the client.
• Type of event.
• Billing procedure (interdepartmental/direct).
• Record of all deposits.
• Record all invoices in events book and file.
• Performs related duties as assigned.

Other Duties and Responsibilities:
• Attends department, general staff, weekly Banquet & Catering and management meetings.
• Supports the mission of The Community House.

Supervisory Responsibilities:
• Responsible for the hiring, training, supervising, disciplining, evaluating and terminating of Banquet Server and Bartenders.
• Supervises Operations staff and gives directions on specific tasks.

Qualifications

• Bachelor’s degree preferred with major related to the hospitality industry.
• Two years of banquet management and serving experience preferred.
• Current ServSafe Food Certification and State Alcohol Certification required or ability to obtain certifications within 30 days.
• Outstanding customer service.
• Excellent organization and planning skills.
• Ability to express oneself in an articulate and effective manner both verbally and in writing when communicating with staff, vendors, and guests.
• Strong negotiation skills preferred.
• Good financial background.
• Able to interpret and adhere to department budget.
• Self-starter.
• Able to work under pressure and meet required deadlines.
• Able to keep the necessary proprietary information confidential.
• Computer experience with working knowledge of Word and Excel. Ability to learn internal software programs.
• Ability to deal with problematic people and situations that can result in dissatisfied customers.
• Ability to define problems, collect data, establish facts and draw valid conclusions from data such as when researching employee issues and guests’ concerns.
• Valid State of Michigan Driver’s License.

Physical Demands:
• Job requires walking, standing, sitting, stooping, lifting and carrying over 25 pounds.
• Stands and walks for extended periods of time during various events.
• May occasionally carry food and dishes on trays to and from the kitchen.

Work Schedule

• Works a flexible schedule which includes evenings and weekends in order to oversee scheduled events.

HOW TO APPLY

  • E-mail your resume, cover letter and salary requirements to humanresources@communityhouse.com
  • Visit The Community House and complete an application in person
  • Fax your resume, cover letter and salary requirements to the Human Resources Department at 248.644.2476
  • Mail your resume, cover letter and salary requirements to The Community House
  • 380 S. Bates Street, Birmingham, MI 48009
  • Download our employment application

Time To Get Involved

Start your philanthropic journey with The Community House and become a part of our extraordinary legacy. Whether it's a gift of your time, talent or treasure, we welcome your involvement with our organization as we strive to preserve the house people have been calling home for over a century. The time is now!

Learn more about how you can get involved in FUNDRAISERS, GIVING and VOLUNTEERING.