Responsible for managing all front of house operations including managing events and overseeing banquet serving staff. Responsible for booking all internal events as well as supported/sponsored groups events.
ResponsibilityEssential Functions and Responsibilities:
Oversees day to day banquet operation with assistance of Banquet Manager.
Ensures quality execution of Banquet and Catering functions.
Makes certain banquet serving staff is well-trained, meets quality standards, and provides excellent customer service.
Books and prepares BEO contracts for in-house meetings, sponsored and supported groups.
Assists clients through the planning process and with the selection of the menu, beverages, room design, etc.
Prepares preliminary contracts including collecting deposits and preparing final contracts showing all menu, beverage, set-up and payment arrangements desired by client.
Maintains existing clients by contacting them to rebook their regularly scheduled event(s).
Answers all phone and in-person inquiries regarding room usage/booking of events and general information about The Community House.
Maintains a log of all inquiries and follows-up when appropriate.
Participates in department team decision making process.
Organizes, plans, and prioritizes work, developing specific goals to accomplish the work.
Performs other related duties as assigned.
Supervises Banquet Manager and Banquet Captain including hiring, training, disciplining, evaluating, and terminating.
Supervises Operations staff during events and gives directions on specific tasks.
QualificationsBachelor’s degree preferred with major related to the hospitality industry.
Minimum two years of banquet management, serving and FOH management experience preferred.
Energetic and friendly personality.
Excellent verbal and written communication skills required; able to express oneself in an articulate and effective manner in person, over the phone and through correspondence.
Excellent organization and planning skills with exceptional attention to detail.
Self-motivated; able to work with minimal supervision.
Ability to sell the services of The Community House.
Desire and ability to meet new people.
Excellent customer service skills.
Able to handle numerous events simultaneously while maintaining a pleasant, receptive, and calm demeanor.
Ability to work under pressure and meet required deadlines.
Able to deal with problematic people and resolve situations that could have resulted in dissatisfied and irate customers.
Basic financial background with ability to write and compute contracts.
Proficient in Microsoft Office Suite including Word, Excel and Outlook. Ability to learn internal software programs.